Privacy Policy

Overview

anvilcrs is an operational consulting firm registered in Malaysia. We provide facilitated documentation services to businesses, including SOP drafting, playbook authoring, and handover documentation. This policy covers information collected via our website at {{DOMAIN}}.

We collect only the information necessary to respond to enquiries, deliver our services, and improve our website. We do not sell personal data to third parties.

Information We Collect

We may collect the following categories of information:

• Contact information — name, email address, and phone number submitted through our enquiry form.
• Message content — any details you voluntarily include in the message field of the contact form.
• Technical data — IP address, browser type, operating system, referring URL, and pages visited, collected automatically when you access our website.
• Cookie data — preferences and session identifiers stored locally in your browser. See the Cookies section below.

We do not knowingly collect information from individuals under the age of 18. This website is directed at business representatives and professionals.

How We Use Information

Information collected through this website is used for the following purposes:

• To respond to enquiries submitted via the contact form.
• To communicate about potential or existing service engagements.
• To understand how visitors use our website and improve its content.
• To comply with applicable Malaysian law and regulatory obligations.
• To operate analytics and advertising measurement tools where configured (see below).

We process your information on the basis of legitimate interest in operating our business, on the basis of your consent where required, and in order to fulfil any contractual obligations that arise from a service engagement.

Data Sharing

We do not sell personal information. We may share information with the following categories of recipients only as necessary:

• Service providers — hosting, email, and analytics providers engaged to operate our website. These providers are contractually bound to use data only for the purposes we specify.
• Analytics and advertising platforms — Google Analytics (GA4), Meta (Facebook) Pixel, and Microsoft (Bing) UET, where these tracking tools are active on the site. Each platform operates under its own privacy terms. You may opt out via your browser or through the relevant platform's opt-out tools.
• Legal or regulatory authorities — where disclosure is required by law, court order, or to protect our rights.

Where data is transferred to service providers outside Malaysia, we take steps to ensure appropriate safeguards are in place consistent with the Personal Data Protection Act 2010 (PDPA).

Cookies

Our website uses cookies and similar technologies. A cookie is a small data file placed in your browser when you visit a page. We use cookies for the following purposes:

• Consent preference — a cookie records whether you have accepted or declined cookie use on this site.
• Analytics — where measurement tools are configured, cookies support visitor count and behaviour analysis.
• Advertising measurement — where tracking pixels are configured, cookies assist in measuring the effectiveness of advertising.

You can manage cookie preferences through the banner displayed on our homepage, or through your browser settings. See our Cookie Policy for full details.

Retention

We retain contact form submissions for as long as needed to respond to your enquiry and to maintain a record of client communications. Technical log data is typically retained for 90 days. Where we enter a service engagement, documentation and correspondence may be retained for up to seven years in line with standard business record-keeping practice.

You may request deletion of your personal data at any time by contacting us at info@{{DOMAIN}}.

Your Rights

Under the Personal Data Protection Act 2010 (PDPA) and other applicable regulations, you have the right to:

• Access the personal data we hold about you.
• Request correction of inaccurate or incomplete personal data.
• Request deletion of your personal data, subject to legal retention obligations.
• Withdraw consent to processing at any time, where consent is the legal basis for processing.
• Object to processing for direct marketing purposes.

To exercise any of these rights, contact us in writing at info@{{DOMAIN}} or by post to Suite 7-04, Menara KLK, 1 Jalan PJU 7/6, 47810 Petaling Jaya, Selangor. We will respond within 21 days.

Third-Party Links

Our website may contain links to external sites. This Privacy Policy applies only to content on {{DOMAIN}}. We are not responsible for the privacy practices of third-party websites and encourage you to review their policies independently.

Security

We apply reasonable technical and organisational measures to protect information collected through this website against accidental loss, unauthorised access, or disclosure. These include HTTPS encryption for data in transit and access controls on systems that store contact data.

No internet transmission is completely secure. If you have concerns about sharing sensitive information online, you are welcome to contact us by telephone at +60 3 7956 8472.

Changes to This Policy

We may update this Privacy Policy from time to time. The date at the top of this page reflects the most recent revision. Continued use of this website after a policy update constitutes acceptance of the revised terms.

Contact

Questions about this policy or requests relating to your personal data should be directed to: